Job Description:

Reporting to the Customer Services Manager, the post-holder’s main responsibilities will be to provide application support to customers (via an email-based system) and to assist with the testing of software. Examples of typical tasks include:

- Responding to customer queries within two working hours
- Investigating and solving problems described by customers
- Monitoring/ managing existing calls
- Testing software before its release to customers
- Answering the telephone or door buzzer
- Occasional general administration tasks (e.g. scanning/faxing documents, ordering stationery or printer/toner supplies)

Personal qualities/skills required:

- Hardworking, trustworthy, and pays attention to detail
- Able to work under own initiative
- Excellent written communication skills
- Polite and confident telephone manner
- Willingness/ability to learn to use new computer systems and applications
- Willingness to take personal responsibility for customer queries and see a problem through to its resolution

To apply:

Please send CV to jobs@virtusales.com

Contact details

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