What is the Hotel Like?

The impressive Brighton Metropole, which has recently benefited from a multi million pound refurbishment, sits in a prime position on the city’s cosmopolitan seafront. Many of the hotels 335 bedrooms offer uninterrupted sea views, as do its restaurants and bars. The Metropole also boasts a Livingwell Leisure club with indoor swimming pool a Health Club.As the largest exhibition & conference centre in the south of England, the Hilton Brighton Metropole, with its splendid central sea facing location and excellent modern facilities is the ideal venue for all kinds of events, from confidential management meetings to international conventions, as well as major exhibitions, social events and weddings.
What will I be doing?
The Concierge is a key connection point between guests and the hotel as well as other hotel departments. The Department is responsible for the organisation and smooth running of all processes in the area of the hotel lobby, the Concierge Desk and the front door. The area plays a big part in forming a guest’s first impressions so everything must always be at it’s very best. Specific responsibilities include:

Welcome guests on arrival and assist them during their stay
Deal with guest luggage
Show guests to their rooms, explain the amenities and emergency procedures
Fetch and deliver mail and messages for the hotel and guests
Prepare the lobby information board on a daily basis
Keep up to date on all hotel services as well as external locations, attractions and landmarks in the hotel vicinity
Provide support to the Concierge as required in cases of emergency
Project a professional manner with an emphasis on hospitality and guest service

What are we looking for?

Previous experience of working in the hotel /leisure / retail sector
Excellent personal presentation with good communication skills
Energy and enthusiasm with an eye for detail

Contact details

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