What is the Hotel Like?
The impressive Brighton Metropole, which has recently benefited from a multi million pound refurbishment, sits in a prime position on the city's cosmopolitan seafront. Many of the hotel's 335 bedrooms offer uninterrupted sea views, as do its restaurants and bars. The Metropole also boasts a Livingwell Leisure Club with indoor swimming pool and health club. Having the largest exhibition and conference centre in the south ogf England, the Hilton Brighton Metropole, with its splendid central sea facing location and excellent modern facilities, is the ideal venue for all kinds of events, from confidential management meetings, to international conventions, as well as major exhibitions, social events and weddings.

What will I be doing?
The Front Office Department is the main connection point between guests and the hotel as well as other hotel departments. Check ins/check outs, guest requests, concierge services and promotion of in-house activities are all handled here. It influences a guest’s first impressions of the hotel so everything must always be at it’s very best. Specific responsibilities include:



Welcome and check in of guests, including processing of group arrivals
Check out departing guests using the hotel’s accounting system
Be seen as a main point of contact for guests, dealing efficiently with enquiries and any complaints
Keep up to date on all hotel products, services, pricing and special promotional offers as well as daily VIPs and special events
Maximise Sales revenues through up selling and marketing programmes
General switchboard duties including taking of reservations
Project a professional manner with an emphasis on hospitality and guest service


What are we looking for?
Ability to work early/ late shifts
Front Office experience in the hotel / leisure / retail sector
Calm, efficient and organised
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of guest service

Contact details

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