My client are Network Specialists and have the position of "IT Solutions Support" currently available within their UK based offices that are located in Burgess Hill, West Sussex.

This is a key position of solution support who will be providing pre-sales/post-sales support to the internal sales force, pre-sales force, as well as end users.

The position requires a motivated candidate with proven experience within the IT sector, knowledge of both Windows based operating system and Ethernet networks.

The position involves customer communication, which must be of excellent quality, both at customer facing meetings and via the telephone. There will also be times when implementation of these solutions into customer sites is required.

The position will require an element of project/time management as some projects may take longer to complete.

The position requires an element of initiative within day to day activities as well as the ability to escalate any issues as and when they arise to the appropriate management level. The candidate needs to be willing to learn new skills and face new challenges which are discovered head on.

The position will require the candidate to learn key product areas and have a good understanding of all complementary products within the product portfolio.

Optional Requirements

Understanding of Windows printing

Understanding of Apple Macintosh, AS/400, LINUX, UNIX printing

Understanding of Apple Macintosh, LINU/UNIX operating systems

Understanding of Microsoft SQL Server

A good grasp of Microsoft Visio

Understanding of Token Ring networks

Technical writing e.g. competently put together customer specific technical material as well as working with marketing departments to produce technically accurate literature.



**Agency**

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