My client are manufacturing and distribution company based in Crawley who have a job for a highly experienced help desk/customer service & logistics manager. The successful candidate will have excellent customer service skills and possess a background working with the supply help desk field.  



- Managing a product database to control distribution and service levels

- Effectively tracking product serial numbers to enable logistics Into & out of the central warehouse

- Stock control and reporting 

- Coordination of the product loan & collection

- Ensure that upon return products undergo inspection and testing

- Administration of audit trails for clients and MI reporting, to include evaluation of usage and rental agreements

- Agree & maintain Service Agreements to UK customers as advised by the European Service Centre.

- Keep accurate records and improve processes to ensure efficiency

- Set & oversee key performance indicators & Customer Service/Logistics metrics and reports.

- Compliance in all "Quality" elements relating to position.







- Competitive rates of pay

- Hands on role where you can make changes and improve processes  







- Help desk experience

- Excellent customer service experience

- Background in logistics

- Large company background

- Knowledge of Oracle a benefit  



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