·To lead, motivate and direct all Front Desk personnel in the execution of their duties to maximise operational efficiency.

·To ensure that the highest level of service is provided to all guests and clients of the hotel, when being dealt with by Front Desk personnel, to maximise guest satisfaction.

·To connect and build rapport with guests at every possible opportunity, especially meeting and greeting VIPs and regular guests.

·To ensure all department procedures are respected as laid down in each of the Standards of Performance manuals to maximise efficiency by the front desk personnel.

·To ensure that an effective structure of communication is maintained at all times to ensure that staff are fully informed of all relevant information pertaining to their role. This includes handovers and memos.

·To ensure that all guest comments, including complaints, are dealt with in an effective and speedy manner in order to facilitate good guest relations, optimise guest satisfaction, and record outcomes.

·To be fully conversant with all aspects of Employment legislation and Company procedures in order to employ and apply when required.

·To lead, develop and empower all staff to identify opportunities and make recommendations for improving efficiency and quality of service.

·Inform other operating departments of all Front Office matters, which concerns them.


*You will be contacted if your skills and experience fulfils the criteria of the role and if the position is still available. Otherwise, your details will be kept in our confidential files should a suitable vacancy arise. We appreciate that not all candidates wish their details to be held on a database and would ask that you notify us if this is the case.

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