Customer Service Team Member


This is a great opportunity to join a market leading company based in Brighton.

As a Customer Service team member you will be the main point of contact for external and internal customers within Belgium.

You will be responsible for
• The processing of orders from your own customer portfolio as well as for all other ordering activities which will involve responding to enquiries and dealing with queries across the entire ordering process.
• Develop strong working relationships with key customers internally and externally
• Place orders in their various formats, process them and manage any subsequent changes
• Receive enquiries/queries relating to the ordering process & manage them through to resolution, liaising with all necessary parties
• Proactively manage the ordering process for planning major activities (i.e: promotions, price increases, Christmas, etc)
• Maintain all relevant system with valid information
• Manage the collections/returns of products

You customer portfolio will include large distributors within the business to business area and therefore you will be dealing with high value orders.



Previous Experience

• Candidates should ideally be educated to A-Level Standard or equivalent
• PC literacy essential
• Microsoft Office or equivalent software package beneficial
• Ability to work to deadlines highly beneficial
• Office based customer service experience desirable
• Experience in dealing with telephone based customers desirable

Languages

Fluent English, French and Dutch are essential. A good working knowledge of one of the following languages is desirable: German, Swiss German, Portuguese, Italian, Spanish, Flemish, Danish, Norwegian or Swedish.

Hours: Start times are from 07.00 - 8.30am and finish times are from 4.30 – 530pm
depending on supported country requirements

Salary: £17,000

Benefits: Contributory pension scheme
Private health care
Share Purchase Plan
25 days holiday – (If you are assigned to a country other than the UK we would prefer if you worked UK bank holidays and took the bank holidays appropriate to the country supported)

Contact details

• Email: claireleech@engagers.co.uk
• Phone: 01273 704927

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