We require an EXPERIENCED Head Porter for our hotel. Car driver essential.

SUMMARY

This position is concerned with the cleanliness and presentation of function rooms ensuring Hotel Standards and BEO requirements are met consistently with the highest level of attention to detail.

PERSON SPECIFICATION

Competencies
Consistency and Quality Communication Skills Initiative
Team Worker Enthusiastic Time Management
Decision Making Leadership Skills Ownership

DUTIES AND RESPONSIBILITIES:

1. Undertaking general cleaning duties of all banqueting still rooms including storage cupboards whilst maintaining hotel standards / service procedures.

2. Ensure all BOH storage areas are well maintained and replenished.

3. Responsible for the requisitioning of departmental stationary needs, including the up keep of Butler Boxes.

4. Have a sound knowledge of Audio Visual Requirements and provide technical support to guests and training to staff alike.

5. To requisition any Audio Visual requirements needed for events and communicate this with the Operational team.

6. Conduct Monthly stocktakes of all Audio Visual Equipments and ensure security is maintained. Raise Purchase Orders for any Hotel Audio Visual inventory needed.



7. Attend evening hand over meetings with Supervisor/ Ast Manager to determine function room requirements daily.

8. Responsible for the presentation of all function rooms ensuring they are either ready for the next scheduled event or in a state that will satisfy the hotels need for showarounds.

9. Using the existing team and/or BOH porters to ensure rooms are thoroughly cleaned daily.

10. The security and preventative maintenance of all function rooms. Report any issues and/or necessary work needed to Maintenance ensuring this is followed up and actioned.

11. To prioritise each room set up ensuring deadlines are met and staff work with a sense of urgency.

12. Anticipate function needs, respond promptly and create solutions to issues that may arise.

13. Maintain complete knowledge of Delphi BEO format in order to determine function requirements.

14. Training, development and motivation of Room Porters to ensure hotel standards are maintained. Along with creating and implementing new standards of procedure when required.

15. Participating in all departmental training sessions.
16. Establishing personal but professional rapport with guests and staff alike. Liaising with conference organizers as and when required to attend to their room set up needs.

17. Maintaining flexibility in attitude and job skills.

18. Follow Hotel procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other hotel policies and procedures as detailed in the employee handbook.

19. Assist fellow team members and carry out any other related duties as directed by Hotel Management.

20. Responsible for a small team, therefore need to ensure productivity levels are high and attention to detail maintained by all team members.

PHYSICAL DEMANDS

This position is ‘hands on’ and requires the incumbent to be on their feet for prolonged periods and furthermore involves heavy lifting.

WORK ENVIRONMENT

The environment in which the incumbent performs their duties is based around the hotel. This is a fast paced environment where the incumbent must be quick on their feet and perform their duties in a professional manner ensuring public areas remain presentable at all times.

£15 - £16k

Contact details

• Email: Click here to reply to this ad

Anti spam: Do NOT contact me offering services or anything of a commercial nature.